Terms of use

Terms of Use

Welcome to Emilia Lane! By accessing and using our website, you agree to comply with the following general terms. Please read them carefully before making a purchase.

1. General information

2. Order processing and delivery

Order processing: Orders are processed within 1 to 2 business days. Our order cutoff time is set at 6:00 PM (local Paris time).

Estimated delivery times:

Delivery area Processing Shipping Estimated total time
Europe (France, United Kingdom, Italy, Spain, Belgium, Netherlands, Germany, Switzerland, Denmark, Norway) 1 to 2 business days 5 to 7 business days 6 to 9 business days
United States 1 to 2 business days 5 to 7 business days 6 to 9 business days
Canada 1 to 2 business days 6 to 8 business days 7 to 10 business days

Delivery method: We offer free shipping to our main served markets, including Europe (France, United Kingdom, Italy, Spain, Belgium, Netherlands, Germany, Switzerland, Denmark, Norway), the United States, and Canada, subject to options available at checkout.

The indicated timeframes are estimates in business days and may vary depending on the destination, carrier, peak periods, holidays, or possible customs inspections.

3. Returns and exchanges

  • Return policy: We accept returns within 30 days of receipt.
  • Conditions: The returned item must be unused, in its original condition, with all tags and packaging.
  • Return fees: If the customer ordered the wrong item or size, the return shipping costs are the customer's responsibility.
  • Refund: Once the item is returned and inspected, we will confirm by email the approval or denial of the refund. If approved, the refund will be processed within 7 business days.

4. Payment and Pricing

  • Payment Methods: We accept major credit cards and other payment methods available on the checkout page.
  • Prices: Prices displayed on our site may be shown in euros (€), British pounds (£), US dollars ($), Canadian dollars (CA$), Swiss francs (CHF), Danish kroner (DKK), or Norwegian kroner (NOK), depending on your location, delivery country, and the currency selected at checkout. We reserve the right to change prices at any time without notice.

5. Privacy and Security

Your privacy is important to us. Please see our Privacy Policy to understand how we collect, use, and protect your personal data.

6. Customer Responsibilities

  • You are responsible for providing accurate shipping information when placing your order.
  • We are not responsible for delays or errors caused by incorrect delivery information.
  • By placing an order, you agree to comply with all applicable local and national laws.

7. Limitation of Liability

Emilia Lane is not responsible for damages or losses resulting from the use of our products, website, or services. Our liability is limited to the amount paid for the product concerned.

8. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page with the update date.

9. Contact

For any questions regarding these terms and conditions, contact us:

Customer service hours (Paris time):

Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

Customer service responds within 24 hours on business days.