Refund Policy

Return Policy - Easy Returns within 30 Days

At Emilia Lane, we want you to be completely satisfied with your purchase. If, for any reason, you are not fully satisfied, you can return your item according to the conditions below. Please note that return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or does not match the description.

Countries and Regions Covered

This return policy applies to orders delivered to our main served markets, including Europe (France, United Kingdom, Italy, Spain, Belgium, Netherlands, Germany, Switzerland, Denmark, Norway), the United States, and Canada, subject to the options available at the time of payment.

General Return Conditions

  • Return period: You have 30 days from the receipt of your order to request a return.
  • Product condition: Items must be unused, unworn, in perfect condition, and returned in their original packaging with all accessories, tags, and documents provided.
  • Return shipping costs: Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or does not match the description.
  • Initial shipping fees: Initial shipping fees, if any, are non-refundable unless the return is due to a defective, damaged, or incorrect item.

How to Return an Item?

  1. Contact us: Send an email to our team at info@emilia-lane.com mentioning your order number and the reason for the return.
  2. Receive instructions: We will send you an email with the return authorization, the applicable return address, and the steps to follow.
  3. Pack your item: Place the item back in its original packaging with all accessories, tags, and documents.
  4. Ship the package: You must arrange the return shipment via the carrier of your choice, unless otherwise instructed by our customer service.
  5. Send and confirm: Once your package is shipped, send us the tracking number by email so we can track the return.

Refund Process

  • Inspection: Upon receipt of the return, we will verify that the item meets our return criteria.
  • Refund: Once the return is approved, your refund will be processed within 7 business days to the original payment method. The time for the refund to appear may vary depending on your bank or payment provider.

Exchanges

Need a different size, color, or product? Contact us at info@emilia-lane.com. Exchanges are possible subject to the availability of the desired product. If the requested item is not available, we will offer you a return or refund according to this policy.

Non-returnable Items

For hygiene, safety, or customization reasons, some items may not be eligible for return. This may include, for example, personalized items, gift cards, or certain hygiene products when this restriction is clearly indicated on the relevant product page.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us at info@emilia-lane.com as soon as possible with your order number and, if possible, photos of the issue. In this case, we will offer you an appropriate solution, such as a replacement, free return, or refund.

Data Protection (GDPR)

In accordance with the General Data Protection Regulation (GDPR), your personal information will be used only for processing your order, return, exchange, or refund request.

Contact and Support

Customer Service Hours (Paris time):

Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

Customer service responds within 24 hours on business days.