Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Emilia Lane FAQ page! We are here to answer your questions and provide you with the best shopping experience possible. If you need further assistance, please do not hesitate to contact us.

1. How long will it take to receive my order?

Here are our estimated delivery times:

Country Processing time Shipping time Estimated total time
France (mainland) 1 to 2 business days 5 to 7 business days 6 to 9 business days
United Kingdom 1 to 2 business days 5 to 7 business days 6 to 9 business days

The order cutoff time is set at 6:00 PM (local Paris time). Any order placed after this time will be processed the next business day.

For more details, see our Shipping Policy.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders in France and the United Kingdom. For more information, see our Shipping Policy.

3. Where do you deliver?

Emilia Lane is an online fashion brand offering a refined selection of women's clothing and we currently deliver to France and the United Kingdom.

4. What payment methods are accepted?

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

For more details, see our Terms and Conditions of Sale.

5. What should I do if I receive a defective product?

If you receive a defective item, we will replace it free of charge. Contact us and return the item within 30 days. See our Return Policy for more information.

6. Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours. To do so, please contact us quickly.

7. What is your return policy?

We offer a simple return process. For more details, see our Return Policy.

8. When will I receive my refund after returning a product?

Once your return is received and inspected, the refund will be processed. It usually appears within 7 business days on your original payment method. See our Return Policy for more details.

9. Do you offer warranties on your products?

Yes, we offer a 30-day warranty on all orders. For more information, see our Return Policy.

10. How do I contact customer service?

You can contact our customer service via the Contact page or by e-mail at info@emilia-lane.com.

11. Do you ship internationally?

We currently ship only to France and the United Kingdom.

12. Do you have a physical store?

We are an online-only store, which allows us to offer the best prices and a wide selection of products.

13. Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Contact our customer service for more details.

14. What is the process to exchange a product?

For more details on exchanges, see our Return Policy.

15. How do I track my order?

You can track your order on our tracking page.

Contact and Support

Customer service hours (Paris time):

Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

Customer service responds within 24 hours on business days.

Thank you for choosing Emilia Lane!