Privacy Policy

Privacy Policy

At Emilia Lane, we are committed to protecting your privacy and ensuring the secure use of your personal data. This privacy policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

1. Information collection

We collect certain information when you use our site:

  • Personal data: Name, address, email, phone number, billing and delivery address, payment information.
  • Technical data: IP address, browser type, pages visited, and browsing time.

2. Legal basis for processing

We process your data based on the following justifications:

  • Contract execution, notably for order management and product delivery.
  • Consent, notably for subscribing to our newsletter and using certain cookies.
  • Legitimate interest, notably for site improvement, security, and personalizing the customer experience.
  • Legal obligations, notably for invoicing, accounting, and retaining necessary information.

3. User rights (GDPR)

In accordance with the GDPR, you have the following rights:

  • Right of access: You can request what data we hold about you.
  • Right to rectification: You can correct your personal information.
  • Right to erasure: You can request the deletion of your data, except in cases of legal obligation.
  • Right to object: You can refuse the use of your data for certain purposes, especially marketing.
  • Right to portability: You can retrieve your data in a structured format.

To exercise these rights, contact us at info@emilia-lane.com.

4. Data retention

We keep your personal data as long as necessary to comply with our contractual and legal obligations:

  • Order information: 5 years, in accordance with applicable legal obligations.
  • Newsletter and marketing: until unsubscribed.
  • Technical data and cookies: up to 13 months.

5. Data sharing

We do not sell, rent, or trade your personal data. However, we work with providers who ensure:

  • Payment processing (Shopify Payments).
  • Delivery management (Colissimo, Chronopost, Royal Mail, DHL, USPS ...).
  • Website hosting (Shopify).

All these providers comply with high security standards and are subject to applicable data protection laws.

6. Payments and Currency

All transactions made on https://emilia-lane.com are processed in the currency available at the time of payment, according to your location, market settings, and the currency selected during the order.

Currencies currently supported may include the euro (€), British pound (£), US dollar ($), Canadian dollar (CA$), Swiss franc (CHF), Danish krone (DKK), and Norwegian krone (NOK), depending on the delivery country and options available at the time of payment.

Our main markets served include Europe (France, United Kingdom, Italy, Spain, Belgium, Netherlands, Germany, Switzerland, Denmark, Norway), the United States, and Canada. Transactions are subject to the consumer protection laws and regulations applicable in the delivery country. Payments are secure and processed through reliable and certified payment service providers.

7. Cookies and Tracking

We use cookies to improve your experience:

  • Essential cookies: necessary for the proper functioning of the site.
  • Analytical cookies: to measure audience, for example Google Analytics.
  • Advertising cookies: to personalize offers.

You can change your preferences or disable cookies in your browser.

8. Data Security

We implement advanced security measures, including SSL protocol and encryption, to protect your data from unauthorized access.

9. Privacy Policy Changes

We reserve the right to modify this policy at any time. Any updates will be posted on this page with the date of the last update.

10. Contact

For any questions regarding your data privacy, contact us:

Customer service hours (Paris time):

Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

Customer service responds within 24 hours on business days.