Shipping policy

Shipping Policy

At Emilia Lane, we are committed to providing a clear and transparent shopping experience to our customers in our main served markets. We offer free shipping on all orders to Europe, the United States, and Canada, subject to the options available at checkout.

Delivery Areas

This delivery policy applies to orders shipped to our main served markets, including Europe (France, United Kingdom, Italy, Spain, Belgium, Netherlands, Germany, Switzerland, Denmark, Norway), the United States, and Canada.

Delivery Times

Here are the estimated delivery times for orders:

Delivery Area Order Cutoff Time Processing Time Shipping Time Total Estimated Time
Europe (France, United Kingdom, Italy, Spain, Belgium, Netherlands, Germany, Switzerland, Denmark, Norway) 6:00 PM (Paris time) 1 to 2 business days
(Monday to Friday)		 5 to 7 business days
(Monday to Friday)		 6 to 9 business days
United States 6:00 PM (Paris time) 1 to 2 business days
(Monday to Friday)		 5 to 7 business days
(Monday to Friday)		 6 to 9 business days
Canada 6:00 PM (Paris time) 1 to 2 business days
(Monday to Friday)		 6 to 8 business days
(Monday to Friday)		 7 to 10 business days

Orders placed after the cutoff time will be processed the next business day. The indicated times are estimates in business days and may vary depending on the destination, carrier, peak periods, holidays, possible customs inspections, or exceptional circumstances.

Carriers

We work with recognized carriers to ensure the delivery of your orders to our main served markets, including:

  • Colissimo
  • Chronopost
  • Royal Mail
  • DHL
  • USPS
  • Poste Italiane
  • Correos

  • Canadian Post

Shipping Fees

Free Shipping: All orders to our main served markets benefit from free shipping, with no minimum amount required, subject to the options available at checkout.

Delivery Issues

If you experience an issue with your order delivery, such as a delay or lost package, please contact our customer service as soon as possible. We will do our best to assist you and ensure your order is received.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can track your package on our tracking page.

GDPR Compliance

In accordance with the General Data Protection Regulation (GDPR), we only collect information necessary for shipping and tracking your order. This information is securely processed and never shared with unauthorized third parties.

You have the right to access, modify, or delete your personal data by contacting us at info@emilia-lane.com.

Currency and Billing

All transactions made on https://emilia-lane.com are processed in the currency available at checkout, based on your location, delivery country, market settings, and the currency selected during the order.

Currently supported currencies may include the euro (€), British pound (£), US dollar ($), Canadian dollar (CA$), Swiss franc (CHF), Danish krone (DKK), and Norwegian krone (NOK), depending on the delivery country and options available at checkout. Payments are secure and processed by reliable, certified payment service providers.

Contact

Customer service hours (Paris time):

Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

Customer service responds within 24 hours on business days.