Payment Terms

General Terms of Payment and Billing

Welcome to Emilia Lane! These General Billing Terms explain how we handle payments and orders in France and the United Kingdom. By placing an order on our site, you agree to these terms.

1. Accepted Payment Methods

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

2. Billing Information

  • Accuracy: You agree to provide accurate and up-to-date billing information.
  • Updating Information: You must update your email address and payment method if they change.

3. Order Confirmation and Billing

  • Confirmation: After your order, you will receive a confirmation email summarizing the items purchased.
  • Billing: A detailed invoice will be included in your package and available upon request.

4. Payment Processing

  • Authorization: By submitting your payment information, you authorize us to debit the specified amount.
  • Transaction Failure: In case of payment failure, we will contact you to update your information.

5. Disputes and Payment Challenges

  • Dispute Resolution: For any questions about your payment, contact our customer service.
  • Bank Oppositions (Chargebacks): Any unjustified challenge will be investigated and additional fees may apply.

6. GDPR Compliance

In accordance with the General Data Protection Regulation (GDPR), we handle your billing information securely and confidentially.

Your personal data is used only to process your order and fulfill our legal obligations. You have the right to access, modify, or delete your data by contacting us at info@emilia-lane.com.

7. Currency and Billing (€)

All transactions made on https://emilia-lane.com are processed in euros (€) or pounds sterling (£), depending on your location and the selected currency. They comply with the applicable consumer protection regulations in the delivery country. Payments are secure and processed through reliable and certified payment service providers.

8. Contact and Support

Customer Service Hours (Paris time):

Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

We do our best to respond to your email within 1 to 2 working days.